SwiftCrates – Privacy Policy

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

• Contact Information: Name, email, phone number, and delivery address
• Order Details: Rental package selection, delivery/pickup scheduling, special instructions
• Payment Info: Card details (processed securely via Stripe—SwiftCrates never stores your full payment information)

1.2 Automatically Collected Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, links clicked, time spent on our site
• Cookies: We use cookies to personalize your experience and track analytics. You can disable cookies in your browser settings.

2. How We Use Your Information

We use your information to:

• Process your orders and facilitate crate delivery/pickup
• Communicate with you about your rental (confirmations, reminders, updates)
• Provide customer support
• Improve our website and services
• Send promotional messages (with opt-out option)

3. How We Share Information

We do not sell or rent your personal information. We may share it with:

• Service Providers: Such as payment processors (e.g., Stripe), delivery logistics, and customer support platforms
• Legal Authorities: When required to comply with applicable laws, regulations, or legal processes
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Your Choices & Rights

You can:

• Access, correct, or delete your personal information by contacting us
• Opt out of marketing emails and texts at any time (unsubscribe links provided in all communications)
• Disable cookies in your browser settings

5. Data Retention

We retain your information for as long as necessary to:

• Fulfill your rentals and customer service needs
• Comply with legal and tax obligations
• Improve operational insights and business analytics

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. Payments are handled securely via Stripe's PCI-compliant platform.

7. Children's Privacy

SwiftCrates is not intended for use by children under 13. We do not knowingly collect information from minors.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at: